Lifeline Melbourne provides counselling, support, information and referral over the phone, 24 hours a day, every day of the year through a single phone number, 13 11 14.
Lifeline counselling is provided by trained volunteers from a wide range of backgrounds. Counsellor training and supervision are coordinated by professionally qualified staff.
Lifeline Melbourne has about 440 volunteers and must train about 240 new volunteers each year to keep up with the demand for this service. The money donated through Ritchies Supermarkets helps train our volunteer counsellors and enables us to continue providing this valuable service to the community.
“Being a Lifeline volunteer is a wonderful, challenging experience. I never expected it to be so rewarding.” Alicia, volunteer.
When someone calls Lifeline our volunteer counsellors take the time to listen, offering support and understanding. The counsellor works with the caller to consider their options and help them make decisions about what to do next. They can also provide information about further help available in the community.
“I've been a Lifeline volunteer counsellor for a long time, and am constantly touched by our callers' stories and courage. It's a privilege working for Lifeline, one of the great volunteer organisations, and working with such dedicated counselors.” Kay, volunteer.
Thank you to Ritchies customers for supporting this valuable community service.
Lifeline Melbourne is a program of Wesley Mission Melbourne, visit our website for more information, http://www.wesley.org.au/programs/lifeline.html.
Someone to talk to, someone to listen anytime day or night.