Supporting our local customers, our communities and our teams
At Ritchies, looking after our customers and our local communities is always our top priority. We understand the impact COVID-19 is having and want all our customers to know we are doing everything we can to support you and keep you informed.
There are currently no plans to alter trading hours at this stage. Food supply is an essential service and we plan to keep serving our local communities. We are working with our supply chain partners to make sure we can keep supply up for our communities. We ask that everyone remain calm and purchase normal quantities to ensure everyone has fair access to stock.
We’re working hard to keep our shelves stocked. We’ve put on more staff and whilst we’re placing more orders on the things you want to purchase; demand continues to remain high. Rest assured we are doing our best to keep up with your demand on the products that you need and want.
Purchase Limits on Key Items
In the spirit of helping everyone in our local communities access essential items, we have placed purchase limits on items that are critically low in stock. These limits are being managed on a store by store basis and are subject to change, please see in store for details.
Suppliers of these critical lines continue to work overtime to meet the increased demand, and they have placed additional staff into our warehouses to help us with ordering as well.
Change of mind “return policies” suspended
Ritchies have temporarily suspended “change of mind” returns.
We’re actively helping the elderly and those with special needs in our community
Ritchies are providing priority service each day from 7am-8am to take extra care of those most vulnerable in our communities, especially the elderly and those with special needs. We appreciate your support in allowing us to support these customers.
Our stores are being cleaned more than usual
As food stores, we already have very high standards of cleaning and hygiene in place. However, as a precautionary measure Ritchies are intensifying our cleaning practices. We are dedicating more time to sanitization procedures, focussed on the most common touch points in store.
Trolley wipes stands are being rolled out to all Ritchies Stores from this evening 23/3 in Victoria and NSW and QLD from Friday 27th.
Hand sanitising stations have been ordered and will be placed throughout our stores. Our supplier has informed us supplies are arriving in their warehouses this week.
Where possible we would encourage customers to use “tap and go” eftpos in place of cash. By reducing contact with other surfaces including cash you are limiting your risk and the risk to our cashiers.
We remind customers of the 1.5m “social distancing” guidelines in place at present and ask all customers to adhere to these guidelines including when lining up at the registers.
Keeping you updated if there is a case in one of our stores
We continue to take advice from the Department of Health to make sure we’re taking all the necessary steps to ensure ongoing safety, including additional detailed cleaning in store where necessary.